FAQ's

What Exchange/Refund Policy do you Offer?

Madora is here to ensure that you receive a high quality product that is exactly what you hoped for. That is why we back it up with a 30 day Hassle-Free Exchange or return.

Visit our Refund Policy for more details.

What is your Shipping Policy?

We offer free shipping on orders above $75 worldwide. All orders processed within 1-2 business days. The average delivery time is 4-5 days for all Canadian orders. 

Visit our Shipping Policy for more details.

How do I Know if my Order has Been Shipped?

As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your tracking number. Click on the tracking number and you can access location information. 

What is a backorder?

Some customers may receive an email that says that their item is on a backorder. We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. If your items are on backorder it can take 2-4 weeks to receive your item. Of course, this amount of time will vary. You can:

• You can keep your item on backorder and wait till your item is available again.
• You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged.
• You can simply cancel that particular item if you don’t want to wait for it or change the order.

What do I do if I made a Mistake on the Order Information?

If you made a mistake on the order information such as the delivery address you can contact us and let us know and we will try our best to fix the situation.